Frequently Asked Questions

We’re often asked about the advantages of using a third-party option for sales, parts, support, and service of radiography equipment. In many cases, our team brings deep experience from the manufacturers we support. We hire top talent and implement many of the same processes—but at a fraction of the cost for our customers.

As a result, our customers see immediate value. Cost savings often drive the initial decision to work with us. However, faster response times and higher-quality service keep them coming back.

Most importantly, we focus on building trust and long-term partnerships. Instead of the challenges many faced with manufacturers, our customers gain a reliable partner who delivers consistent results.

With roots in Atlanta and Gallatin, and satellite locations in New York and Ohio, we provide direct, same-day service across most of the eastern United States. In addition, our extensive national distributor network allows us to support customers nationwide.

As a result, we respond quickly and arrive on-site with timing that often matches OEM providers. However, unlike OEMs, we deliver this level of service without the higher cost.

Innovative Radiology formed in 2016 when the owners of three well-established X-ray parts and service companies came together. At that time, they recognized a strong opportunity to expand into imaging systems sales. As a result, Innovative Radiology offers a smart alternative to OEMs.

In addition, our team provides ample parts along with expert customer service and support for everything we sell. Because of this, our customers receive reliable solutions backed by real industry experience.

With our roots as a parts and service company focused on saving customers money, we specialize in obtaining, repairing, testing, and reselling pre-owned equipment. As a result, we help healthcare facilities reduce costs without sacrificing performance.

We carefully calibrate, paint, and test each system so it operates and looks like new. Because of this, customers receive reliable equipment at a substantial savings.